Pulse360 helps hotels and resorts collect guest feedback across the entire journey, understand sentiment with AI, and route issues to the right team instantly—so guests feel heard while they’re still on property.
Pulse360 is designed to make guest feedback easy for guests, and operationally actionable for teams. Less noise. More clarity. Faster resolution.
Guests don’t write reviews only after checkout—feelings are formed at check-in, during service moments, and when issues are handled. Pulse360 captures the truth while it’s fresh.
Ask one frictionless question after check-in. If something is off, route it instantly to Front Office.
Capture dining experience feedback and identify wins + gaps by outlet, shift, and staff team.
Detect cleanliness signals early. Create tickets automatically with room number and priority tags.
Turn a basic WiFi login into a quick pulse check. Simple questions, high response rate.
Daily micro-check: “How is your stay today?” Fix small issues before they become public reviews.
Capture final sentiment, then encourage happy guests to review on Google / TripAdvisor—ethically.
Pulse360 is not “another feedback tool.” It’s a hospitality CX system that converts raw comments into prioritized actions—so your team delivers better experiences and your reviews reflect it.
AI reads every comment and summarizes the real story—cleanliness, staff behavior, breakfast quality, check-in time—without you reading 1,000 reviews.
Collect feedback via Email, SMS, WhatsApp, QR, WiFi portal or kiosk—guests respond where they are most comfortable.
Negative feedback triggers tickets instantly for the right department—Front Office, Housekeeping or F&B— with SLA and priority tags.
Ask one clean question at the right time—2 hours after check-in, after room service, or before checkout. High signal, low fatigue.
Track your market position over time and understand which themes move ratings—so improvements are measurable, not guesswork.
Showcase your best reviews where it matters: your website and booking journey. Trust reduces hesitation and increases conversions.
When a guest is unhappy, speed matters. Pulse360 routes the right task to the right person with context— then tracks closure so you can follow up with care.
A guest mentions “room not clean” or “AC issue”? Pulse360 flags it instantly, creates a ticket, notifies the right manager, and keeps the conversation polite and consistent.
Route by department, outlet, room type, guest segment or severity—so tickets don’t bounce between teams.
Respond in the guest’s preferred language using consistent, brand-safe templates your team can trust.
See trends by theme, department and property. Measure improvements month-over-month without guesswork.
Invite happy guests to review at the right time, with compliant, respectful prompts that increase volume naturally.
Every ticket, action, and response is logged. Great for QA, compliance, training and accountability.
Pulse360 can run standalone or as part of NetShine ONE. Connect to your booking engine, PMS, CRM, WiFi, WhatsApp/SMS provider, and internal workflows via API and webhooks.
Short answers to the questions hotel owners, GMs, and teams ask before rollout.
No—Pulse360 is built around micro-surveys (one question at the right time). You choose frequency, channels, and segments so feedback feels natural and respectful.
Yes. Pulse360 can capture on-property signals (WiFi, WhatsApp, SMS) and auto-create tickets with routing, SLAs and follow-up templates—so teams can resolve quickly and recover the experience.
Yes. Run Pulse360 for single hotels or multi-property portfolios with property-level access, consolidated dashboards and benchmarking across locations.
Yes. Integrate using API/webhooks or standard exports. Pulse360 can use stay context and guest segmentation to personalize outreach and route tasks accurately.
Get a free CX audit: we’ll highlight the top 3 experience leaks hurting your reviews—and the fastest fixes your team can implement this month.
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